Frequently Asked Questions

The design process for your project begins with a questionnaire. The questionnaire will help me get an idea of your style and preferences for the design. Once the questionnaire is received, a project contract is signed & returned, and payment is remitted, I will begin the design based off of the questionnaire answers and our previous correspondence. Once an initial design is sent, you are allowed to make up to three rounds of revisions. The design process can take anywhere between two to four weeks depending on the number of edits and your response time to emails. Please make sure you are available via email to respond to design questions and drafts.

Credit card payment via PayPal is the preferred form of payment . You do not need to have a PayPal account, you may pay invoices securely by inputting your credit card information directly through the PayPal website. In special previously agreed to circumstances I also accept payment via check.

Due to the nature of design work and the quick turn-around time on my projects, I require payment in advance for your project. This may be done either 100% in full or 50% at the start of the project and the remaining 50% balance prior to installation of the design.

If you wish to be refunded for the cost of a purchased item before files are sent to your email address, and/or before I have installed your template, I will give you a refund. Once your files have been sent over, or the design has been installed, I’m sorry but I am unable to offer a refund due to the digital nature of the product.

If you are at all unhappy with your purchase, please contact me as soon as possible. I will try my best to remedy the situation and find a solution that satisfies both of us.

I prefer to communicate by email, as it is my fastest method of contact. Once you contact me, you will get a response within 24-48 hours. During the design phase, it is very important that we communicate often so that we can get your project finished as soon as possible.

After three months of no communication, your project will be archived. To resume and complete the project, there will be a fee of $300.00.

I do offer phone consults when necessary, including video calls at the close of a project, though normally I prefer email communication.

After the design has been installed, I give you up to one week to test out the design and work with your website. Should any concerns arise in this time, I will do any fixes for free. This period is intended for finding errors, rather than changing the look or layout as that should be discussed during the proof process. After that set support time, any changes to the look or layout are charged at my hourly fee of $75.

As with any new design, it is strongly recommended that you save a back-up of your site before we install your new design to assure nothing is lost during the installation process. I am not responsible for anything lost due to your failure to back-up your site.

You are responsible for making an informed hosting decision based on your own research for a hosting provider. Carrie Loves Design Studio is not responsible for any hosting issues you may encounter with your chosen hosting provider.

With my WordPress designs you may receive an unlicensed (free for you to use) copy of the Elementor Pro, which means that no framework support will be available to you by Elementor. If you would like to be a licensed Elementor Pro owner and have access to Elementor support, you will need to purchase your own individual copy of the Elementor Pro here: Elementor. Purchasing your own copy of Elementor Pro does not entitle you to a discount on the WordPress theme design you purchase from Carrie Loves Design Studio.

You may receive an unlicensed (free for you to use) copy of the Genesis Framework, which means that no framework support will be available to you by StudioPress. If you would like to be a licensed Genesis owner and have access to Genesis framework support, you will need to purchase your own individual copy of the Genesis Framework here: StudioPress – Themes. Purchasing your own copy of the Genesis Framework does not entitle you to a discount on the WordPress theme design you purchase from Carrie Loves Design Studio.

You may also receive an unlicensed (free for you to use) copy of GeneratePress Premium plugin, which means that no plugin support will be available to you by GeneratePress. If you would like to be a licensed GeneratePress Premium owner and have access to GeneratePress plugin support, you will need to purchase your own individual copy of the GeneratePress plugin here: GeneratePress, get a 10% discount code here. Purchasing your own copy of the GeneratePress Premium plugin does not entitle you to a discount on the WordPress theme design you purchase from Carrie Loves Design Studio.

You will own the final graphics and other visual elements that I create for your project. You guarantee that you either own or have permission from the rightful owner to use any elements of text, graphics, photos, designs, trademarks or other artwork you provide to me. I require a link to be displayed at the bottom of your new website or blog for the duration of the use of the design. I also reserve the right to display and link to your completed project on blog posts and through these social avenues: Pinterest, Twitter, Facebook, Instagram and my website.